There's work and there's your life's work.
The kind of work that has your fingerprints all over it.
The kind of work that you would never compromise on. That you'd sacrifice a weekend for.
You can do that kind of work at Gravity.
People don't come here to play it safe. They come here to swim in the deep end.
They want their work to add up to something.
Something big. Something that couldn't happen anywhere else.
This is Gravity.
At Gravity Benefits, we embrace the idea that the culture of an organization can make or break a person’s experience with it. Outstanding experiences, though, don’t happen by accident. They’re intentionally created by the details, the people, and the way things are done.
The 30 Fundamentals that follow describe the day-to-day behaviors that make up that way.
That’s why we call it:
The Gravity Way.
Do what’s best for the client.
Do the right thing, always.
Practice blameless problem-solving.
Be all in.
Create a tone of friendliness & warmth.
Think team first.
Be relentless about improvement.
Always ask why.
Get clear on expectations.
Be willing to sweep the floors.
Embrace change and growth.
Deliver legendary service.
Be a fanatic about response time.
Sign your work with pride.
Walk in others’ shoes.
Lead by example.
Pay attention to the details.
Be a subject matter expert.
Think and act like an owner.
Look ahead and anticipate.
Keep things fun.
Genuine. We are friendly and honest in everything we do. You'll be treated with a warm and caring human touch.
Communication. No fancy technical jargon, just plain English.
Timely. Your calls, e-mails and faxes are very important to us and they deserve a prompt response every time.
Commitment. Our word is our bond, and we’ll do everything with the utmost integrity.
Education. We have the knowledge and resources to thoroughly answer all your questions and concerns.
Innovation. We’ll thoroughly examine every possible solution to your problem.
Ownership. We’ll give you the best advice and support we can. In this partnership, we both succeed.
Perhaps the clearest illustration of how our focus on quality and integrity impacts your business, is captured in The Gravity Benefits Promise. It describes the quality of service that you can consistently expect from every member of our staff, each and every day. We always stick to our promises.